Mr.pacojack wrote:I bought a tracking collar from Marshall 6 years ago. Dogs had chewed the end of the antena off a couple of years ago still worked great so no reason to take it in right? Well last week a bear chewed on it and broke the light on it that tells you if it is on or not. Well it still worked but you had to turn the receiver on to tell if it was on or off, so I decided to send it in.
Marshall called up a few days later and I asked them how much it was going to be they said that they just put a brand new one in the mail at NO charge, and told me that they were sending my old collar too because it had my name plate on it.
Tell me what other company would do that? And this is not the first time they have done it for me.
Old time customer service. It sure was a nice change from dealing with Garmin.
I must have sent mine away on a bad day then because I'm waiting on my 2 collars for almost 5 weeks now. One turns on and off intermittently and both had shorter than expected battery life (5 outings and red lights blink, literally 40 hours of running. But hey no problem, theres always a few lemons right, i understand that. Nobody should judge a company on one experience. I just cant take any risk where I hunt, I need a month of battery life incase the race goes "that way")
I was supposed to send all 4 in but I needed two here.
They figured I'd have them back in 10 days but darn glad I didn't send all 4 or I would have been down for this long now.
More importantly the dogs wouldnt have that sweet skunk aroma thats been lingering for so long now
I checked to see if they had recieved them or not two days ago (Thinking maybe they got lost in the mail, it happens.
Heck all you read is good stuff about them, thats why I bought them !) and they said they'd "let me know their findings next week sometime" ??????
None of this "no problem, two have been sent out" stuff.
It'll be 2 months by the time I see them... and then I'm still supposed to send in my other 2
I just got this set up last fall, $2,400 by the time it was at my place (cdn) kinda pisses a guy off now.
I dunno maybe I'm not VIP
You should have got a video with your system which showed you step by step how to work it. My daughter watched that and with a little instruction from me she tracks dogs like a pro. But from my past expriences with you I'm not at all suprised you couldnt get that to work for you either 
. The tracker maxima was by far the easiest tracker I've ever used. Its also the most convenient as far as beep beep boxes. Their customer service was what was the pain in the ass. The people were friendly but it took forever and they didn't get the box fixed the first time. This was a couple years ago and maybe they've changed but it sucked then.